You Said We Did

Local Offer Feedback

 

How to have your say 

We listen closely to the feedback we receive through surveys, workshops, conferences, focus groups and community outreach work. Your opinions are always welcome. 

We will continue to seek your views on the Local Offer here in Trafford. If you want to have your say please feel free to contact us:

You can sign into the Directory to rate and review the quality and accessiblity of any services you have used and these comments are published online.  If you think there are any services  that are needed in Trafford and not currently provided you can use the feedback function to let us know.

 

Other ways in which we get feedback

Outreach

Trafford Family Information Service Outreach Team regularly attend school and early years events, open days, coffee mornings and parent evenings to promote the Local Offer and SEND Information. They respond to enquiries, provide guidance on how to use the directory and the local offer and record feedback. If you would like to invite the team to attend a forthcoming event or activity please get in touch.

A series of Bitesize Learning sessions are regularly delivered to professionals and parent carers.  These give users an overview of the Local Offer website, key features, highlight key content and tells them how to provide feedback.  The first sessions took place in June and in 21-22 have been delivered to 90 practitioners and 31 parent carers so far.  Feedback from the training sessions has been overwhelmingly positive.

The SEND Communication and Engagement Group

Plans and coordinates an ongoing programme of engagement with children and young people who have special educational needs or who are disabled (SEND), as well as their parents and carers. 

The group provides a forum for parent groups, young people and professionals to come together to share and discuss feedback on the local offer and identify areas for improvement.

Membership includes representatives from Trafford Parent and Young People Partnership, Trafford Parent's Forum, Trafford Council Commissioning, youth engagement, and a range of key professionals from health and social care who are involved in providing support to children and young people with SEND.

Find out more about the SEND Communication and Engagement group.   

Professionals working with families

We attend meetings and training events with multiagency professionals to promote the local offer, train professionals in how best to use the offer to support famlies and identify any areas for improvement.

Feedback from teams that we have engaged with:

" I thought the presentation was pitched at the right level giving enough information. It was good to know re: SMS, language changes and that we can utilise social media." Children's Therapy Team

" Thank you so much for providing a really helpful and interesting update on the [Local Offer] – didn’t want to admit it at the time, but it’s not something I have accessed personally but certainly will do now following the information you provided"  Professional team.

Parent carer groups

We meet with parent carers regularly at events and have good working relationships with Trafford Parent Forum and Trafford Parent and Young People Partnership Service.

Our SEND Local Offer Advisor has worked with Trafford Carer’s Centre to set up a monthly Chatty Café where parent carers of children and young people with SEND can meet to discuss their concerns or simply unwind and socialise

Young People

We regularly hold stalls to promote the local offer and the Young People area  at Trafford Youth Conferences, Let's Talk SEND Conferences and events related to preparing for adulthood.

Social Media

We use social media to promote the Local Offer and invite users to provide feedback.  We have an annual week long campaign dedicated to the Local Offer.

We are thrilled to have won the National Association of Family Information Services (NAFIS) award for Best Use of Social Media organised by Coram. The nominees were judged by a panel of parent volunteers from the national Parent Champion Scheme. These volunteers are at the heart of community engagement and makes them best placed to understand the work carried out by Family Information Services’.

You Said We Did

We never stop working to make your Local Offer better for you to use.  Here is a rundown of some of the most recent changes we have made in response to your feedback:

Autism Hub

In response to user feedback a dedicated Autism Hub has been created in the I am a Parent area for children, young people and adults with autism, their parent carers and practitioners working with them. This area allows for quick access to autism related services and information.

Other Areas of Content developed - 2022/23

Nolan, our SEND Youth Voice Assistant, has made a significant contribution to developing content for young people on the SEND Local Offer and our social media channels. 

He has created Factsheets and Jargon Busters posters to support our children, young people and their parent carers. 

Nolan has a regular article in the Link Newsletter talking about life in Trafford as a young person with SEND and the challenges he faces in becoming more independent.

As the SEND participation assistant Nolan talks with young people doing the activities to help us better understand their needs and aspirations as they move into adulthood. 

He also regularly attends youth focused events such as a recent workshop at Gorse Hill Studios where young people were talking about how Covid has been affecting them.

Nolan makes a valuable contribution by ensuring that youth groups and service planners hear and understand a SEND Youth perspective.

 

Annual Report 2022-2023

In 2022/2023 there were 40,805 page views on the SEND Local Offer.

Link Newsletter

The Link newsletter is aimed at SEND families and professionals to communicate what support is available, keeping them up to date with what is going on across Trafford in the world of SEND. 

It is usually published termly however during the pandemic a number of additional interim issues were published to disseminate more timely information on issues such as shielding measures and vaccination priority groups.

There are currently 1203 subscribers signed up to receive the newsletter by email of which 803 parent carers (66.75%) and 400 professionals (33.25%), who are working with families who have a child or young person with SEND. 

Feedback from a Trafford Parent "The LINK newsletter is very informative and well written."

See the Annual Report 2022-2023 (pdf)

Previous Years

 Annual Report 2021-2022

Annual Report 2020-2021

What we changed in 2019-2020 

What we changed in 2018-2019 

 
 

 

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Last updated: 03/10/2023

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