Skip to main content

You Said We Did

Local Offer Feedback

Trafford’s Local Offer first went live way back in 2014 – such a long time ago! Since then it has undergone many changes mainly because of things you have said to us.

Find out:

How to have your say

How else do we get to hear your views

You Said We Did

Annual Report 2020-2021


How to have your say 

We listen closely to the feedback we receive through surveys, workshops, conferences, focus groups and community outreach work. Your opinions are always welcome. 

We will continue to seek your views on the Local Offer here in Trafford. If you want to have your say please feel free to contact us:

You can sign into the Directory to rate and review the quality and accessiblity of any services you have used and these comments are published online.  If you think there are any services  that are needed in Trafford and not currently provided you can use the feedback function to let us know.


Other ways in which we get feedback


Trafford Family Information Service Outreach Team regularly attend school and early years events, open days, coffee mornings and parent evenings to promote the Local Offer and SEND Information. They respond to enquiries, provide guidance on how to use the directory and the local offer and record feedback. If you would like to invite the team to attend a forthcoming event or activity please get in touch.

The Outreach team have received outstanding feedback this year:

"Thank you for organising the visitors today. The parents were very complimentary and it was great for them to hear about the support the different services can offer." JW (School SENCO)

"Thank you for giving your presentation yesterday at our Team Meeting.  It was very helpful – especially about The Local Offer and SEND (Special Educational Needs and Disability).JD (Health Visitor)

The SEND Communication and Engagement Group

Plans and coordinates an ongoing programme of engagement with children and young people who have special educational needs or who are disabled (SEND), as well as their parents and carers. 

The group provides a forum for parent groups, young people and professionals to come together to share and discuss feedback on the local offer and identify areas for improvement.

Membership includes representatives from Trafford Parent and Young People Partnership, Trafford Parent's Forum, Trafford Council Commissioning, youth engagement, and a range of key professionals from health and social care who are involved in providing support to children and young people with SEND.

Find out more about the SEND Communication and Engagement group.  Meeting minutes are published online so that you can view feedback received and actions taken. 

Professionals working with families

We attend meetings and training events with multiagency professionals to promote the local offer, train professionals in how best to use the offer to support famlies and identify any areas for improvement.

Feedback from teams that we have engaged with:

" I thought the presentation was pitched at the right level giving enough information. It was good to know re: SMS, language changes and that we can utilise social media." Children's Therapy Team

" It was very informative and useful. Thank you for coming along. Hopefully they will start to be more aware now of the local offer and share this with our parents and carers." Children's Community Nursing Team

Parent carer groups

We meet with parent carers regularly at events and have good working relationships with Trafford Parent Forum and Trafford Parent and Young People Partnership Service.

Young People

We regularly hold stalls to promote the local offer and the Young People area  at Trafford Youth Conferences, Let's Talk SEND Conferences and events related to preparing for adulthood.

Social Media

We use social media to promote the Local Offer and invite users to provide feedback.  We have an annual week long campaign dedicated to the Local Offer.

National Recognition

Trafford Family Information Service were awarded the Families First Quality Award for defining, delivering and improving Information for Families 2019.

An independent audit carried out by Mott McDonald on Local Offer SEN Support found that Trafford Local Offer was an example of best practice specifically "in being able to state whether you are a practitioner, parent or young person. This then tailors the website content and language."


You Said We Did

We never stop working to make your Local Offer better for you to use.  Here is a rundown of some of the most recent changes we have made in response to your feedback:

During the pandemic the Local Offer Team worked with partner organisations to develop a dedicated SEND specific Covid support page.  They also worked closely with Trafford Parents to design a printable/downloadable Reasonable Adjustment Request to help our SEND families at this time.

Feedback received from a practitioner working with families in the Coronavirus SEND page  "I am really impressed with what you have put together on the Local Offer."

Autism Hub

In response to user feedback a dedicated Autism Hub has been created in the I am a Parent area for children, young people and adults with autism, their parent carers and practitioners working with them. This area allows for quick access to autism related services and information.


Annual Report 2020-2021

In 2020/2021 there were 56,669 page views on the SEND Local Offer.  27,433 of these were visits to services on the Local Offer and 29,236 were visits to Advice and Guidance pages.

Link Newsletter

The Link newsletter is aimed at SEND families and professionals to communicate what support is available, keeping them up to date with what is going on across Trafford in the world of SEND. 

It is usually published termly however during the pandemic a number of additional interim issues were published to disseminate more timely information on issues such as shielding measures and vaccination priority groups.

There are currently 719 subscribers signed up to receive the newsletter by email of which 487 are parent carers and 232 are professionals who are working with families who have a child or young person with SEND.  The online newsletter received just over 3,100 page views during the year.

Feedback from a Trafford Parent "The Link newsletter looks great – well done! It is packed with information and help for parents and young people."

Learning Difficulties

The Local Offer Team have been working with the Learning Disability Nursing Service and the CCG to develop a dedicated learning disability health and wellbeing page for children and adults.

Independent Travel Training 

Finally, we have worked with the Independent Travel Training team to produce videos for young people and their parent carers.  

The training is designed to help young people to get more out of life by giving them the skills and confidence they need to travel independently by public transport. 

Our videos will help to promote awareness of the service amongst young people with SEND and their parent carers.

Web Accessibility Audit

The Public Sector Bodies Accessibility Regulations state that public sector websites must be ‘perceivable, operable, understandable and robust.’ and meet the International WCAG 2.1 AA accessibility standard by September 2020.

The Local Offer team audited records against the accessibility standards to ensure that the site is fully accessible and compatible with screen reader and other accessibility software. The accessibility statement was duly updated.

See the full 2020-2021 annual report

Previous Years

What we changed in 2019-2020 

What we changed in 2018-2019