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Local offer feedback

Special Educational Needs and Disability (SEND)

Trafford’s Local Offer first went live way back in 2014 – such a long time ago! Since then it has undergone many changes mainly because of things you have said to us.

Find out:

How to have your say

How else do we get to hear your views

You Said We Did

What we changed in 2018


How to have your say 

We listen closely to the feedback we receive through surveys, workshops, conferences, focus groups and community outreach work. Your opinions are always welcome. 

You can sign into the Directory to rate and review the quality and accessiblity of any services you have used and these comments are published online.  If you think there are any services  that are needed in Trafford and not currently provided you can use the feedback function to let us know.


Other ways in which we get feedback


Trafford Family Information Service Outreach Team regularly attend school and early years events, open days, coffee mornings and parent evenings to promote the Local Offer and SEND Information. They respond to enquiries, provide guidance on how to use the directory and the local offer and record feedback. If you would like to invite the team to attend a forthcoming or activity please get in touch.

The SEND Communication and Engagement Group

Plans and coordinates an ongoing programme of engagement with children and young people who have special educational needs or who are disabled (SEND), as well as their parents and carers. 

The group provides a forum for parent groups, young people and professionals to come together to share and discuss feedback on the local offer and identify areas for improvement.

Membership includes representatives from Trafford Parent and Young People Partnership, Trafford Parent's Forum, Trafford Council Commissioning, youth engagement, and a range of key professionals from health and social care who are involved in providing support to children and young people with SEND.

Find out more about the SEND Communication and Engagement group.  Meeting minutes are published online so that you can view feedback received and actions taken. 

Professionals working with families

We attend meetings and training events with multiagency professionals to promote the local offer, train professionals in how best to use the offer to support famlies and identify any areas for improvement.

Parent carer groups

We meet with parent carers regularly at events and have good working relationships with Trafford Parent Forum and Trafford Parent and Young People Partnership Service.

Young People

We regularly hold stalls to promote the local offer and the Young People area  at Trafford Youth Conferences, Let's Talk SEND Conferences and events related to preparing for adulthood.

Social Media

We use social media to promote the Local Offer and invite users to provide feedback.  We have an annual week long campaign dedicated to the Local Offer.


You Said We Did

The Link Newsletter

This is our termly newsletter to keep parent carers and professional up to date on all things SEND including local activities, services and support. 

Through this newsletter we aim to highlight any changes to local processes and services we've made in response to feedback received, either directly or through the Communication and Engagement Group.

Read current or past editions of the Link Newsletter.


2018: All change again!

We never stop working to make your Local Offer better for you to use.  Here is a rundown of some of the most recent changes we have made in response to your feedback:

Advice and guidance specific to you

Whether you are a parent, a young person, or a professional working with families; you can now view lots of advice pages in our I want some advice section. 

Video content

Most young people (and some adults) have said that a directory of services is not how they prefer to find out information. Young people have said they often go to YouTube, or just Google something, to look up things instead. Now have a new I want to watch a video section, as well as a new YouTube channel!

We really hope this will be an easier and more accessible way to find out about a whole range of areas that make up the local offer.

Finally, we have worked with two media savvy Trafford parents to develop our own video content to help promote Trafford’s local offer – which has now gone live on the Local Offer homepage

Tailored services and activities

In the past we included many listings of services or activities that are available to children and young people with less specific needs, often called “mainstream” or “universal” services. 

Now under I want to find a service you will find activities and services that are inclusive or more tailored to support children and young people with additional requirements. These more “targeted” or “specialist” listings sit under 9 different categories.    

“Other useful information” Carousel

At the bottom of Trafford’s Local Offer homepage you can find out latest news, or other relevant information, on a moving carousel.




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