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Local offer feedback

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Many of the changes, developments and improvements we have made to the website are in response to your thoughts and feedback. Your opinions are always welcome. 

We are expected to publish any comments we have received about our local offer, especially if they relate to:

  • the content of the local offer, including quality of existing services and any gaps
  • accessibility of information in the local offer
  • how the local offer has been developed or reviewed.

If you are interested in the detail, you can find out more about the feedback we have captured, and our response, by clicking on the buttons below.

2018: All change again!

Trafford’s Local Offer first went live way back in 2014 – such a long time ago! Since then it has undergone many changes, much because of things you have said to us.

We listened closely to the feedback received through surveys, workshops, conferences, focus groups and community outreach work.

We also learn and develop based on national recommendations, peer and self-assessments, as well as knowledgeable organisations. 

So… what’s new?

We will never stop working to make your Local Offer better for you to use. For now though, here’s a rundown of some of the most recent changes:

  • Advice and guidance specific to you

Whether you are a parent, a young person, or a professional working with families; you can now view lots of advice pages in our “I want some advice” section.

  • Video content

Most young people (and some adults) have said that a directory of services is not how they prefer to find out information. Young people have said they often go to YouTube, or just Google something, to look up things instead. Now have a new “I want to watch a video” section, as well as a new YouTube channel!

We really hope this will be an easier and more accessible way to find out about a whole range of areas that make up the local offer.

Finally, we are working with two media savvy Trafford parents to develop our own video content to help promote Trafford’s local offer – so keep your eye out for that!

  • Tailored services and activities

In the past we included many listings of services or activities that are available to children and young people with less specific needs, often called “mainstream” or “universal” services. 

Now under “I want to find a service” you will find activities and services that are inclusive or more tailored to support children and young people with additional requirements. These more “targeted” or “specialist” listings sit under 9 different categories.   

However you can still find out about all the other stuff going on in Trafford!

Within each category you will find useful links to other areas of the Trafford Directory - the Children and Families channel, Young People channel, as well as Adults and Older People channel. 

  • “Other useful information” Carousel

At the bottom of Trafford’s Local Offer homepage you can still find out latest news, or other relevant information, on a moving carousel.

What do we mean by Trafford SEND Local Offer?

 

When we refer to our SEND local offer, we mean all services and organisations which are part of the support on offer for children and young people with Special Educational Needs or Disability in Trafford. The Trafford Directory website forms a part of Trafford’s SEND Local Offer. 

It’s where the current information about what is available is published and it is available for you to view online at any time.  

As well as the website we have a helpline number for you to use if you need help finding information and you can also get in touch with us on Facebook or Twitter. Trafford Family Information Service also has a dedicated and skilled Outreach Team that work in your local communities. We are happy to come meet you at groups you already attend, just let us know! 

 

Further details of feedback over the years...

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