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Trafford Council Welfare Rights Advice Line

Coronavirus Update: May 2020 

The team is currently operational offering support to residents of the borough remotely via email and/or telephone. There will be no face to face appointments for the foreseeable future. 

Our advice line is now open Monday to Friday from 9am to 1pm. Any emails received we will get back to you within 3 working days. 

We can give advice about:

  • what benefits and tax credits people are entitled to
  • how to claim
  • what to do if the amount that they get does not seem right
  • support with challenging decisions including representation at appeal tribunal.


About our service

Trafford Council's Welfare Rights Team will give you free, independent advice on how to claim benefits. They will help you understand which benefits you are entitled to claim and explain how you can appeal if you think decisions made about your benefits are not correct. This service includes confidential benefit checks for all the benefits listed.

  • Income Support
  • Housing Benefit
  • Council Tax Support
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Tax credits
  • Jobseekers Allowance
  • Carers Allowance
  • Pension Credit
  • Employment Support Allowance
  • Universal Credit

To make sure you get the right advice, you will need to give some information about your home and family circumstances, your income and savings and any disabilities you and your family have. You can make an appointment to see the team at community venues across Trafford. Home visits are available for people who are unable to get out and about.

Privacy Notice

Trafford Council is committed to ensuring that we are transparent about the ways in which we use your personal information and that we have the right controls in place to ensure it is used responsibly and is kept safe from inappropriate access, theft or misuse.

You can find out more by reading Trafford Council's Welfare Right Team Privacy Notice.

Who to contact

0161 912 2735

Who is it for?

All ages

How to use this service

Referral Required?
Cost Information

How accessible is this service?

Further Details

Appointments are at community venues across Trafford.

Last updated date:
19 August 2021

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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