As a patient, relative or carer sometimes you may need to turn to someone for on the spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.
We provide confidential, on-the-spot advice and support, helping you sort out any concern you have about the care we provide, guiding you through the different services available from the NHS.
The Patient Advice and Liaison Service focuses on improving the service to NHS patients. The service aims to:
- Advise and support patients, their families and carers
- Provide information on NHS services
- Listen to your concerns, suggestions or queries
- Help sort out problems quickly on your behalf
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. It necessary, we can also refer patients and families to specific local or national-based support agencies.
The Service is confidential.