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Patient Advice Liaison Service (PALS) CMFT

As a patient, relative or carer sometimes you may need to turn to someone for on the spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.

We provide confidential, on-the-spot advice and support, helping you sort out any concern you have about the care we provide, guiding you through the different services available from the NHS.

The Patient Advice and Liaison Service focuses on improving the service to NHS patients. The service aims to:

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions or queries
  • Help sort out problems quickly on your behalf

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. It necessary, we can also refer patients and families to specific local or national-based support agencies.

The Trafford Patient Advice and Liaison Service provides advice and support to patients their relatives and friends who access services provided by Trafford Healthcare NHS Trust.

The Service is confidential.

Who to contact

Telephone
0161 746 2019
E-mail
Trafford.pals@cmft.nhs.uk
Website
www.cmft.nhs.uk/information-for-patients-visitors-and-carers/patient-advice-and-support/patient-advice-and-liaison-service
Extra details

If you are having difficulities with GPs, Dentists, Opticians or Pharmacists, please telephone 0161 873 9577.

Where to go

Name of Venue
Trafford General Hospital
Venue Address
Moorside Road
Davyhulme
Manchester
Postcode
M41 5SL

When is it on?

Days & Times
Monday to Friday, 9am to 5pm
Last updated date:
01 September 2016

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