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Tax Aid

TaxAid is a charity that helps people on low incomes with their tax affairs.

TaxAid helps people on low incomes to understand the bits of the tax system that apply to them (safely ignoring the confusing 98% that don’t),  pay only the right amount of tax and help them resolve crises when things go wrong.


  • is unique as a charity providing free, independent, advice across the range of tax issues that impact on people on low incomes
  • helps the most disadvantaged 20% of unrepresented taxpayers on low incomes who cannot afford professional advice
  • uses its unique experience in advising to influence government and HM Revenue and Customs in cases where the tax system is unfair, inefficient or reduces incentives to work
  • trains high street advice agencies to recognise the problem, deal with the first step and appropriately refer.

TaxAid runs a national helpline, and provides  face-to-face services in London, Manchester, Birmingham, Newcastle upon Tyne and York. It also gives advice via email.

Our website is designed to make tax understandable to any taxpayer.

Who to contact

0345 120 3779
Tax Aid website

When is it on?

Days & Times
Helpline open Monday-Friday between 10am and 12 midday

Who is it for?

Eligibility Details

For taxpayers on a low income who have been unable to resolve matters with HMRC (0300 200 3300). HMRC can help with most tax queries and has access to and can change your tax records.

If you are aged 60+ (and not self-employed) and on a low income (strictly under £20,000 pa) and cannot resolve matters with HMRC, you should contact Tax Help for Older People on 0845 601 3321 or 01308 488066 .

Last updated date:
08 September 2020

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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