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Citizens Advice Trafford

We help Trafford people resolve their legal, money and other problems by providing information and advice and by influencing policymakers. 

There are several ways we can help you to resolve your problems. We start off by holding a short interview over the telephone to better understand what the next step should be. Our volunteer advisors don't tell you what to do, but will explain your options and help you understand the possible outcomes of the different courses of action.

We can provide advice and information on a wide variety of issues from welfare benefits to employment to faulty kettles and everything in-between. Whoever you are, whatever the problem we will do our best to help you. If we believe you need further advice we will arrange an appointment with you. The appointment will be either a telephone appointment or a face to face appointment (F2F).

Our Adviceline is part of the National Adviceline, we support each other to deliver telephone advice across the Greater Manchester area. Clients ringing from outside the Trafford area will be directed to our national service.

Who to contact

Freephone 0808 278 7803
Citizens Advice Trafford website
Extra details

Lines open Monday to Friday, 8.30 am to 5.30pm excluding Bank Holidays.

Calls to our phone service cost the same as calling 01 and 02 landline numbers.

When is it on?

Days & Times
Adviceline is open Monday to Friday, 8.30am to 5.30pm

Who is it for?

Available to all residents
Eligibility Details

Our advice service is available for Trafford residents only. If you live in a different area in Greater Manchester, you will be forwarded to your local service.

How to use this service

Referral Required?
Referral Details




Cost Information
Calls to our national phone service and consumer helpline cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.

How accessible is this service?

Further Details

The venues used for face to face appointments are wheelchair accessible

Last updated date:
26 August 2021

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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