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Information on Trafford Local Services Covid 19 (coronavirus)

This page offers you infromation on the following: 

Further information on support with money matters.

BAME Support - hear for you 

NESTAC is a charitable community organization aimed at supporting disadvantaged migrants.  NESTAC has been working closely with BAME families who need help and emotional support. 

Are you home alone? Or in self-isolation with no one to talk to? 

As a team of professionals that specialises in cross-cultural emotional support they are hear to help. 

You can contact them directly on their Covid 19 BAME support line  07862 279289 or 07894 126157 or text the word HELP and someone will get back to you.  You can find out more or download the Ear for You flyer at their website.


Trafford CAMHS are offering face to face appointments for emergencies and continuing to operate a duty system 9-5pm for anything urgent and so people can phone in if they need support.   They are continuing to accept referrals and will screen these by ringing the family to assess risk.

All routine open cases are being sent a letter to state that support will continue via phone or live video link if they are able to access this, as we have NHS approved systems to do this. We have produced leaflets to help YP though the crisis. 

They are continuing to operate but in a different way to support social distancing and trying to minimise face to face contact.  Tel:  0161 716 4747 


Concern for a Child

Children's First Response is Trafford's single point of contact for all professionals and members of the public to report concerns, request advice and share information about a child and/or family.If you think that you or a child is in immediate danger - don’t delay, call the police on 999.

If you are a member of the public who has a concern about a child, and they are not at immediate risk of harm, you should call Trafford Children's First Response on 0161 912 5125 during office hours (Mon - Fri 8:30 - 4:30) or 0161 912 2020 out of hours (Emergency Duty Team).



Childline is free, confidential and available any time, day or night. You can contact them in a number of ways:

Telephone 0800 1111, Email them via the Childline Locker site

1-2-1 counsellor chat Or via their website at


Community Hubs

Following the closure of the foodbanks to the public they will continue to pack food parcels and distribute via the hubs.  All referral agencies have been asked to cease issuing red vouchers and e-vouchers with the exception of Trafford Assist.    

Agencies should use the online referral to Trafford Assist:    Trafford Assist will then contact the Community Hub via email or phone and give them the voucher number and the address to where box is to be delivered. 

This is a direct line to the help available during this difficult time to request assistance with shopping, getting essential medication, telephone support, looking after pets and food parcels. 

The helpline has been advertised via social media and other channels and over 6,000 of our more vulnerable residents will receive a leaflet with details in the next few days. 

As part of the offer, there are now five community hubs operational across Trafford with a sixth due to go live in Old Trafford by the end of this week.  

The government has identified an estimated 1.5 million people across the country with specific health conditions that make them extremely vulnerable to coronavirus who will likely need help.

We have received data on some (but not all) of the people in Trafford in that category at weekend and have been making contact with them by phone to check out what help or support they need. 

Today, we received 42 boxes of food at the town hall as ‘emergency supplies’ which we have started to deliver to those that need it.  At this stage the plan is for the government to deliver directly to people's homes from now on – indeed some of the residents we contacted by phone yesterday had already received their first food package direct from government.



For advice /support or 0161 911 8600. Direct Message on: Facebook – Connexions Trafford. Twitter  – @ConnexionsTraff


Covid 19 Advice

NHS 111

NHS 999 (for severe symptoms or other illnesses)

Urgent help 999 or 112

If you have any extremely medically vulnerable residents that meet the criteria for support, they/you can register their details online on

This is a government initiative which puts names on a list of vulnerable people which gives priority to online shopping in supermarkets.


Disability and Impairment

Disability Living Foundation Charity                                     0300 999 0004

Disability Rights UK, Independent Living and Carers        0330 995 0404


Drugs and Alcohol Services - Achieve Assertive Outreach |The Big Life group

We are still accepting referrals and offering telephone support at this time. 0161 871 2623


Domestic Violence

Trafford Domestic Abuse Service

TDAS are still operating a support service via telephone, email and video calls. They  have created packs for children and young people that can be emailed to you as well as safety plans and information for keeping safe. Service is available to children and young people 5-18.  It is feared some people living in abusive households may not seek help due to being confined indoors, call or text TDAS, only if it is safe to do so, on: 0753 4066 029. Leave a message and you will be contacted within 24 working hours. Alternatively visit:  or Email Children's Team:

National DVA helpline                                  0808 2000 247  

National Stalking helpline:                           0808 802 0330
For silent calls to police                                dial 999 – then 55

Mens Advice Line                                           0808 8010 327

GALOP (LGBT+ Domestic Abuse Helpline) 0800 999 5428


Early Break

Early Break are continuing to work over Trafford, Salford, Bury, Rochdale and Bolton. They are still taking referrals and continuing to provide support to the people who our already in their  service.

  • Service users are having their sessions with our workers via Facetime, What’s App, telephone or Skype. The feedback on the whole has been positive as young people and families adapt to working this way. Not surprisingly, many young people have adapted quickly to having virtual sessions

  • We are utilising our external communication channels such as via our website and our social media platforms to share information, raise awareness and raise spirits

  • Early Break remain community focussed and are liaising with many different agencies in our communities to ensure children, young people and families are cared for whilst they are in isolation

If you need any help or have a general enquiry you can contact us on 0161 723 3880  


Trafford Early Help Hubs for Children (0-11) and their Families

During the Coronavirus lockdown period the Early Help Hubs are closed.  However the following services are still available:

  • Individual support for families who are already receiving one to one support from a member of the hub team, this will continue.

  • Telephone advice to offer support and to signpost to other key agencies is available from 10am – 4pm Mon – Friday.

  • The hubs Facebook page will offer information, advice and links.

  • The hubs generic email addresses are available for specific queries.

  • The North Area Panel and Early Help Panel are still active, and are now being run as a virtual panel

Partington hub - 0161 912 2122. 

Stretford hub - 0161 912 5020. email:


Elderly Support

Alzheimer’s Society Trafford

If you or someone you know are worried about or affected by dementia, this service has information to help you understand dementia and what to expect, and practical advice and support to help you to live as well as possible with the condition.  0161 962 4769 or E-mail

Age UK

Please contact 0800 678 1602 for support.


Energy Suppliers

For people with a pre-pay meter who are self isolating, advise them to contact their energy provider who will send out 2 weeks’ worth of gas/electricity of if they have a smart meter they will top the meter up remotely.

British Gas              0333 202 9802    
EDF   0333 200 5100
EON   0345 052 0000
N Power  0800 073 3000
Scottish Power 0800 027 0072
SSE 0345 026 2658



Foodbank parcels are available through contacting the Community Hubs


Barakah Food Aid

Provide food parcels for those in need.  Non-perishable items along with fresh items are provided.  This service relies on donations; it is a free service and no need to complete any referral forms.

This service also has volunteers who will deliver food free to the doorstep: contact is Manzoor - mobile 07506-527523.


Bread and Butter Thing

Is still delivering food to people who are members – instead of bags being sorted and collected from the designated areas (St. Johns in Old Trafford and Gorse Hill Methodist Church) people can collect the food from outside the venues as food will be stored in the van.  Bags are being sorted at the warehouse to minimise the risk of spreading Covid-19.


The Globe: 79 Cornbrook Street, Old Trafford.  (Pantry service)

The Globe operates a pantry service (£3.50 per bag) and opens every Friday between 2.00 and 4.00 pm.  If anyone has been advised to “self isolate” during this pandemic, The Globe is currently offering to delivery groceries when and where necessary.  If you need to contact the Globe please ring between 10.00 and 12.00 on Friday mornings on 0161 868 0266 or via email


Feed My City

Feedline is part of Feed My City which is offering to cook and deliver HOT veggie meals to groups of people (not individuals) who are in need.  They are operating 7 days a week and have the capacity to deliver 1000 meals a day. 

Minimum order is 10 and maximum order is 250 meals.  If you have a group of people (e.g. refuge, hostel, supported accommodation etc) who would benefit from a free hot meal please contact 0300 365 3101 and they will deliver the food.


Free School Meals

Children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home.  All students that are currently on free school meals, and whose parents have registered, will receive a £15 a week voucher via email. If a parent is not signed up for their child to receive free school meals they can register at this link,


Bite Back 2030, an organisation we’ve been working with on our emerging food strategy, has created a website to help parents make the most of the voucher, with shopping and healthy meal ideas.


Financial Advice

  • Money Advice Service        0800 138 7777
  • National Debtline                0808 808 4000
  • Step Change Debt Charity  0333 202 4461

How to report loan sharks -

I-can – scams how to report. -


GM Employ

The Growth Company, along with Greater Manchester Combined Authority and delivery partners has launched GM Employ with the aim of keeping the businesses and people of Greater Manchester working at this this time of challenge and uncertainty.  

The initiative will connect employers who have urgent temporary vacancies with individuals across Greater Manchester who are available to start work straight away. 

It will provide practical support across the recruitment cycle which includes promotion of jobs to a large network of available candidates, quick and efficient recruitment and running a weekly payroll for businesses not used to utilising a temporary workforce. 

Employ GM will also support individuals who have been made redundant due to COVID-19, as well as self-employed people who have seen a significant drop in work, by helping them look for new job opportunities as well as providing them with careers advice and training. Call us on: 0161 237 4121  8am - 6pm - Monday to Friday / 9am - 1pm - Saturday and Sunday



School Nursing Teams:

Are keeping in contact with vulnerable families to see if they need any support.  For updated information, regular updates are advertised on facebook/Instagram.


Health Visiting Teams

As above - but also may visit parents whose children are on child protections plans as well as new births, but in the main these are done over the phone.  CNNs are contacting the nurseries although a lot are closed


Housing Advice, Benefits and Legal Support

Citizens Advice Bureau - 03444 111 444

Housing Options Service Trafford (HOST), offers advice and assistance on housing related issues. The service is free, impartial and confidential. Telephone 0161 912 2230 or E-mail

Trafford Council Welfare Rights Team is currently operational offering support to residents of the borough remotely via email and/or telephone.

Our Advice line is now open Monday to Friday from 9.00 to 1.00 the number is 0161 912 2735. Or email us via and we will get back to you within 3 working days.



HOST - 0161 912 2230 or E-mail

Shelter 0800 800 4444


Mental Health

CMHTs teams are still conducting face to face visits where required. A risk assessment is taking place if our service users are experiencing symptoms of Covid to see if the visit is still required to go ahead with the use of the correct PPE.


Mental Health Support

BlueSci – Old Trafford Wellbeing Centre - 0161 912 2177

Bluesci are operating a dedicated mental health/wellbeing help line that is covered by qualified and experienced practitioners, operating Monday – Friday 10am – 2.00 pm.  Please contact 0161 912 2177people can leave a voice message outside of these times and a member of staff will contact them at the earlies opportunity.

Bluesci is also offering wellbeing support over the phone to our Urdu speaking community every Tuesday between 10 am to 4 pm.  Please ring Aliya Bukhari on 07547548101.  You can leave a text message and we will get back to you as soon as we can.

42nd Street:  Young people can access online support by logging on at This service offers young people access to one-to-one support with 42nd Street’s Mental Health Practitioners either in real time or for weekly appointments.

Community Mental Health

Community Mental Health Teams in Trafford are open as usual but only doing phone consultations at present.   Contact number North: 0161 358 1390 /   South: 0161 357 1340

Community mental health teams (CMHTs) provide multi-disciplinary assessment, treatment and care of individuals with severe and enduring mental health problems. 



  • Samaritans                116 123
  • MIND                         0300 123 3393
  • SANE                          020 3805 1790

Kooth is operating as usual, however due to Covid-19 the site may be experiencing an increase in traffic so young people may need to wait longer for chat and messaging responses.

Contact: 07930 532638.  E-mail  Website:


Pakistani Resource Centre

This Mental Health Service is involved with the Trafford Prevention & Wellbeing Partnership. They offer a free, confidential and Non-Judgmental Service for BME Trafford Residents experiencing Mental Health Issues.  Trafford Black & Minority Ethnicities Mental Health Service also provide our Manchester Welfare Rights Service.   Contact: 0161 445 0633 E-mail: 


Self Help

Are currently still offering telephone counselling and appointments which client’s would need to refer into the service to access.  They are not currently offering face to face appointments, peer support groups or our group courses due to the outbreak.


SHOUT service

A confidential 24/7 text service for people aged 16+, operated by trained crisis volunteers who will chat using text responses. Advice is available for anyone struggling with a host of issues, including: anxiety, depression, suicidal thoughts, abuse or assault, self-harm, bullying or relationship issues.

The newly launched confidential SHOUT text service can be contacted 24 hours a day, 7 days a week, simply by texting GMTrafford to 85258


Midwife Hotline at St Mary's Hospital

If you are booked to give birth at St. Mary’s Hospital on Oxford Road and have any questions about your pregnancy and COVID 19 please contact the hotline on 0161 701 5572



If you're worried about a child, even if you're unsure, contact our helpline to speak to one of our counsellors. Call us on 0808 800 5000, email or fill in our online form


Sexual Health Support

Urmston Clinic are no longer able to offer sexual health support. Young people will need to call the Hathersage emergency number on the Northern Website ((0161 701 1513) if they require any emergency contraception or if they are under 16.

 If anyone else requires advise or information if they again go to the Northern website at; slots will be opened from 8.30 each morning for Stockport, Tameside, Manchester and Withington to have  a telephone consultation and they will be advised.


Trafford Council

Residents can continue to receive assistance and advice relating to Council services via the Access Trafford contact centre on 0161 912 2000, which is open from Monday to Friday 8.30am-5.30pm. Members of the public can also find information and contact the Council online at


Trafford Directory

Remember the Trafford Directory is the go to place to find out about Trafford local services and many listings have already been updated to reflect changes under Covid-19.


Trafford Rape Crisis

General Helpline: 0800 783 4608
BME Helpline: 0800 434 6484


Trafford Sunrise

Trafford Sunrise provides support for children aged 5-12 years in coping with stress, learning how to relax and promoting emotional wellbeing.  They also support parents in learning about their child’s emotional wellbeing. Online parent workshops are available; please see their Twitter page for available dates and times -


Young Parents Service

Are still operating and are trying to be creative whist supporting our teenage parents, teenage parents to be and their babies:

Daily chats over the phone, text or social media, with young parents practitioners.  We can help you with:

  • Benefits advice and support
  • Housing advice and support
  • Yours and babies health and wellbeing
  • Child development
  • Relationship advice
  • All things sexual health

For information contact 


Young People - Youth Engagement Service

Support and Advice from Talkshop, Streetalk and Connexions for Trafford Young People

During the lockdown young people can still access all the usual services from Trafford Council’s Youth Engagement Service. We are offering a comprehensive call back advice and support service for all Trafford young people aged 11-19.  Any young person, parent or carer can contact us and we will arrange for a Youth Worker, Careers Adviser or other professional to call you back by phone, video call (Zoom or Whats App) or by email.   You can also follow our Talkshop, Streetalk and Connexions Teams on Facebook and Instagram for all the latest news and initiatives.

To speak to a Youth Worker about anything at all! (Relationships, something to do, health and wellbeing, referral to other services etc.)

Call 0161 912 2453 or email

To speak to a Connexions Careers Adviser about, careers, college, sixth forms, part time and full time jobs, help with a CV or application forms

Call 0161 911 8600 or email

During the COVID-19 outbreak Street Talk will be delivering an online service for young people across Trafford. There will be a weekly programme of activties shared on our social media accounts. Please follow us to keep up to date and stay connected whilst in isolation.

Facebook: Street Talk Trafford   Instagram: Street_talk_trafford   Twitter: @talk_trafford

Gorse Hill Studios and Sportworks are Going Digital, to find out more about their online offer visit the website at

Last updated date:
28 May 2020

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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