If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.
This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.
The Carers Direct helpline advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.
The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.