Family Line - national helpline supporting adult family members

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email and text message.

The service aims to:

  • provide both immediate and long-term support
  • help with practical information and guidance
  • provide emotional and listening support
  • help with understanding and accessing relevant services and information
  • provide regular one-to-one befriending support to service users feeling isolated
  • a referral into our many projects across England and Wales, where relevant.

How it works

We use a team of trained volunteers with the knowledge and experience of family issues to support service users via telephone, text and email.

We are here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. We can also provide longer-term support through regular sessions with our Befrienders and Counsellors. All support takes place via telephone, text message or email and is free.

Who to contact

Telephone
0808 802 6666 0808 802 6666
E-mail
Website
Family Action website
Scan to visit this website
Facebook
https://www.facebook.com/familyaction
Twitter
https://twitter.com/family_action
Notes
  • Live web chat also available at our website

Contacting us out of hours

Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours or if you’re in need now then you can contact our crisis line to get in touch with a trained professional.

  • Text FAMILYACTION to 85258

Our crisis messenger text service provides free, 24/7 crisis support across the UK. We know that getting the correct support at the correct time is so beneficial which is why we’ve introduced our crisis line. This service is delivered in partnership with Shout.

Where to go

Postcode
M40 5EE
View M40 5EE on a map

Time / Date Details

When is it on
Monday to Friday, 9am to 3pm and 6pm to 9pm (crisis messenger text availalble)

Who is it for?

Ages
  • 18+
Eligibility Details

Family members aged 18 years old and over from anywhere in England and Wales

Costs

Details
Free

Availability

Referral Required?
No
Referral Details

Get in touch with the service for free via telephone, text message or email, using the details below.

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