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Independent Complaints Advocacy Service (ICAS)

Do you have a complaint about the NHS? ICAS helps people to make their NHS complaints. We can help if you feel you have not had the service you expect from the National Health Service and want to complain.

ICAS provides practical support and information to people who want to make an NHS complaint.  This might mean giving information so you can pursue a complaint by yourself or giving you the support of an experienced worker who can help you to make your complaint.

Please see the attached document for more information.

Who to contact

0300 323 0965
Advocacy Focus

Where to go

Venue Address
Advocacy Focus, 456
Chester Road
Old Trafford
M16 9HD

When is it on?

Days & Times
Monday to Thursday 9:00am to 5:00pm and Friday 9am to 4.30pm

Who is it for?


How to use this service

Referral Required?
Referral Details

You can refer yourself or someone you know to this service - just complete the referral form.

Cost Information

How accessible is this service?

Accessible Toilet
Further Details

For any additional information please contact our team on 0300 323 0965

Last updated date:
03 April 2018


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