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Bespoke Health and Social Care - Complex Care Provider

Bespoke Health & Social Care empower individuals to take control of their care package without having to employ staff, managing sickness & holiday cover, and without the stress of money management & financial reporting. This gives the individual and their family the ability to call the shots whilst living their life to the full.

Service Specification

  •  Supporting clients with complex needs
  • Ability to provide access to 1 carer 24/7 within a 2 hour timeframe
  • The capacity to provide this ‘wrap around’ care for up to 72 hour
  • The ability to be flexible in extending 72 hours if identified as appropriate by health or social care professional/commissioner
  • To provide daily update of capacity to the LA, CCG , Discharge team
  • To work collaboratively with all community services including District Nurses, Rapid Intervention Team, General Practitioners, Social Workers, Re-ablement Services, Therapists and other professionals to ensure all of an individual’s health and social care needs are addressed
  • With the Service User's knowledge, the Service Provider must ensure that Home Care Workers note in the care records kept in the Service User's home the time and date the care/service provided and any significant occurrence.
  •  Records should be made at the time of each visit and include (where appropriate)

o   Assistance with medication, including time and dosage

o   Other requests for assistance with medication and action taken

o   Details of any change in the Service User's circumstances, health, physical condition or care and support needs

o   Any accident, however minor, involving the Service User and/or Home Care Worker

o   Any other untoward or serious incidents (e.g. emergencies or safeguarding issues)


  • To work within identified care plans
  • To follow identified escalation plans


Ofsted / CQC Grading

Who to contact

BHSC website
Extra details

Please visit our website for further information

Where to go

Name of Venue
First Floor Suite
Venue Address
Shire Hall
High Pavement

When is it on?

Days & Times
Our office is open Monday - Friday between 9 - 17.30

Who is it for?

Offering Services To
Supporting People With
Becoming older
Learning disability
Mental health
Autistic Spectrum
Physical impairment
Challenging Behaviour
Profound or Multiple Needs
Hearing impairment
Substance misuse
Visual impairment

How to use this service

Referral Required?
Referral Details

We are happy to be contacted directly.

Cost Information
We calculate the cost based on individual circumstances.

How accessible is this service?

Further Details

Care Managers only a phone call away

Last updated date:
23 September 2020

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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