Hidden Disabilities at Manchester Airport

Manchester Airport are working on ways to identify how they can improve the airport experience for our vulnerable passengers who may not want to share details of their hidden disabilities or use the assistance service.

If this applies to you or someone you're travelling with, they can offer you a special lanyard to wear on your journey through our airport. This will identify you to staff as someone who may need additional support or understanding. Staff have been specially trained to recognise the lanyards and act accordingly. Please note this lanyard permits access to the family and priority lanes at security as well as the use of the special assistance lanes at the UK Border on arrival into Manchester Airport.

To pick up a lanyard at Manchester, please go to one of the Assistance Reception areas. These are available within the Check-in halls in Terminal 1 A and B, Terminal 2 and Terminal 3. Staff will be happy to give you a lanyard, even if you haven't requested or need special assistance.