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KIDS SEND Mediation Service

KIDS SEND Mediation and Disagreement Resolution Service

Resolving disagreements for children and young people with SEND

Parents said: 

“The mediation gave me confidence that we were being listened to and that we will receive support in order to move forward.”


“My daughter came out of the (mediation) meeting and stated that she felt happy that people understood and were nice.”

KIDS Special Educational Needs and Disability (SEND) Mediation helps parents and young people resolve disputes about Education, Health and Care (EHC) needs assessments and Plans, as well as other SEND related issues. We have a team of specialist accredited SEND mediators with many years of experience.

Disagreements are usually with the local authority (LA) and sometimes with the school or college. Health and Social Services can also be involved.

Parents and young people can use mediation before making an appeal to the SEND Tribunal. Mediation is very successful and means you may not have to go to tribunal. Around 85% of mediations meetings result in an agreement. If you are not happy with the outcome of mediation, you can still make a tribunal appeal.

Our service is free of charge. It is for children and young people with SEND (or who may have SEND) age 0 to 25 and their families.

How does Mediation work?

  • Mediation is quick and informal and there is little paperwork.
  • The mediation meeting takes place somewhere near you and usually within about a month of your request. At the moment, all mediation meetings are done online, for example using Teams or Zoom.
  • Your caseworker and your mediator help you prepare for the meeting from start to finish and they will answer any questions and concerns you may have.
  • Mediators are impartial and do not take sides or tell you what to decide.
  • There is just one mediation meeting and it takes around 2 hours with as many breaks as you may need.
  • The mediator manages the meeting and makes sure that everybody's voice is heard and that the focus remains on the needs of the child or young person.
  • The mediator ensures that everybody works together to find solutions that are in the interest of the child or young person.
  • At the end of the meeting the mediator helps put the agreements reached in writing. The mediation agreement is signed by all present and a copy given to everybody.

For more information please ring 03330 062 835. (This is a local rate number) or email us at Website:

A helpful presentation is here:

KIDS - Registered Charity Number 275936

Who to contact

03330 062 835

When is it on?

Days & Times
Open Monday to Friday 9am to 5pm including school holidays.

Who is it for?

0 to 25
Supporting People With
Learning disability
Mental health
Autistic Spectrum
Physical impairment
Profound or Multiple Needs
Hearing impairment
Visual impairment
Eligibility Details

For children and young people with special educational needs or who may have special educational needs, age 0 to 25.


How to use this service

Referral Required?
Referral Details

Parents and young people can self-refer to our service.

To make a referral ring 03330 062 835 (local call rate), or email You can also send an enquiry via our website:


Cost Information
Our service is free of charge for parents, carers and young people.

How accessible is this service?

Further Details

We use a variety of venues to conduct mediation meetings. When making your referral please make us aware of access needs, as well as needs for signers or interpreters.

Last updated date:
16 July 2021

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer


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