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* Consumer Advice and Trading Standards

Consumer Advice and Trading Standards

Initial consumer advice in England and Wales is provided by the Citizens Advice Consumer Service, a telephone and online consumer advice service which is supported by local authorities and funded by the Government Department for Business, Energy and Industrial Strategy.

Their advisors are trained to provide clear, practical and impartial advice on how to resolve your problem and act as the primary gateway for reporting consumer complaints to Trading Standards. All information reported through the Citizens Advice Consumer Service is shared with appropriate Trading Standards Services.

  • Citizens Advice Consumer Services advice line 0808 223 1144 (lines open Monday to Friday, 9am - 5pm);
  • Citizen's Advice website;
  • Trading Standards promote and uphold a fair and safe trading environment for Trafford consumers and businesses through the provision of advice, education and enforcement where necessary.
  • We aim to respond to requests for services within five working days.
  • We mount a rapid response to incidents of Doorstep Crime in progress (for example, where bogus builders are in the process of committing a crime) .
  • Scams - iCAN is a messaging system intended for anybody living in the community who would like to be made aware of the latest cons and scams. Anyone can become a member of iCAN.
  • There are scams aimed at the recently bereaved so we have produced a Scams after bereavement leaflet to help keep you safe from scams.
  • We give talks to community groups.

Who to contact

Telephone
0161 912 1377
E-mail
trading.standards@trafford.gov.uk
Website
Trading Standards Website

Where to go

Name of Venue
Trafford Town Hall
Venue Address
Talbot Road
Stretford
Postcode
M32 0TH

When is it on?

Days & Times
Open Monday to Friday 9am - 5pm

Who is it for?

Ages
All ages
Supporting People With
Becoming older
Learning disability
Mental health
Autistic Spectrum
Dementia
Communication
Physical impairment
Challenging Behaviour
Profound or Multiple Needs
Hearing impairment
Substance misuse
Visual impairment
Eligibility Details

Trafford residents

How to use this service

Referral Required?
No
Cost Information
free

How accessible is this service?

Facilities
Wheelchair Access
Accessible Toilet
Disabled Parking
Further Details

We will conduct home visits where necessary.

Last updated date:
23 September 2020

We strongly suggest contacting the service or activity before you use it. This way you can check all the details are correct and that everything is right for you. Trafford Directory disclaimer

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