* Consumer Advice and Trading Standards

Consumer Advice and Trading Standards

Initial consumer advice in England and Wales is provided by the Citizens Advice Consumer Service, a telephone and online consumer advice service which is supported by local authorities and funded by the Government Department for Business, Energy and Industrial Strategy.

Their advisors are trained to provide clear, practical and impartial advice on how to resolve your problem and act as the primary gateway for reporting consumer complaints to Trading Standards. All information reported through the Citizens Advice Consumer Service is shared with appropriate Trading Standards Services.

  • Citizens Advice Consumer Services advice line 0808 223 1133 (lines open Monday to Friday, 9am - 5pm);
  • Citizen's Advice website;
  • Trading Standards promote and uphold a fair and safe trading environment for Trafford consumers and businesses through the provision of advice, education and enforcement where necessary.
  • We aim to respond to requests for services within five working days.
  • We mount a rapid response to incidents of Doorstep Crime in progress (for example, where bogus builders are in the process of committing a crime) .
  • Scams - iCAN is a messaging system intended for anybody living in the community who would like to be made aware of the latest cons and scams. Anyone can become a member of iCAN.
  • There are scams aimed at the recently bereaved so we have produced a Scams after bereavement leaflet to help keep you safe from scams.
  • We give talks to community groups.

Who to contact

Contact Name
Julia Bentley
Contact Position
Senior Fair Trading Officer
Telephone
0161 912 3816 0161 912 3816
E-mail
Website
Trading Standards Website
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Where to go

Name
Trafford Town Hall
Address
Talbot Road
Stretford
Postcode
M32 0TH
View M32 0TH on a map

Time / Date Details

When is it on
Open Monday to Friday 9am - 5pm
Time of day
Afternoon
Morning

Who is it for?

Ages
  • All ages
Supporting People With
  • Becoming older
  • Learning disability
  • Mental health
  • Autistic Spectrum
  • Dementia
  • Communication
  • Physical impairment
  • Challenging Behaviour
  • Profound or Multiple Needs
  • Hearing impairment
  • Substance misuse
  • Visual impairment
Eligibility Details

Trafford residents

Accessibility

Details

We will conduct home visits where necessary.

Costs

Details
free

Availability

Referral Required?
No

Actions

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