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Child Death Helpline

Who we Are
A telephone helpline (The Alder Centre Helpline) was established at the Alder Centre, Alder Hey Children's NHS Foundation Trust, in June 1989.  A similar Helpline, the Child Death helpline, was established at Great Ormond Street Hospital for Children NHS Trust in 1992.  In October 1995, the experience and tradition of both centres were brought together in the setting up of the national freephone Child Death Helpline.
The Child Death Helpline is staffed by volunteers, all of them bereaved parents.
All volunteers are trained, supervised and supported by professional teams within Great Ormond Street Hospital for Children NHS Trust, and the Alder Hey Children's NHS Foundation Trust.
The helpline is a partnership between professionals and parents working together to provide a professional service to anyone affected by the death of a child of any age.
Aims of the Child Death Helpline
The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age.  Callers to the Helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.
We offer a confidential, safe environment within which a caller can talk openly about the child's life and death.  Callers are given the opportunity to freely express their worries and emotions.
We provide support not only at times of crisis but also for ongoing needs of callers over their lifetime. 

All callers' information is kept confidential within the Child Death Helpline except as required by law.  A record of each call is retained for training and statistical purposes, and for the monitoring and improvement of the service.

Who to contact

Free Phone: 0800 282 986
Free Phone for Mobiles: 0808 800 6019

Who is it for?

Over 18 years old

How to use this service

Referral Required?
Cost Information

How accessible is this service?

Further Details


Last updated date:
28 September 2017


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