Skip to main content

Privacy Policy

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.


General Information

The Data Protection Act 1998 will be replaced by the General Data Protection Regulation (GDPR) in May 2018. Under these laws we have a legal duty to protect any information we collect from you.

The information you provide us with helps us montior our service and ensure that our web services are effective and useful. We use leading technologies to safeguard your data, and keep strict security standards to prevent unauthorised access to it.

Account Details and Registration

When you register an account you will be asked for your name, email and a password. These details are kept securely and are not visible on the website. Only the Family Information Service (FIS) have access to these details and information will not be shared without your explicit consent.

Your account details are used for the purpose of maintaining your data - the system will send an automatic email to your registered email address if you have not logged in within 3 months.  We also use this information to monitor log-in and update activity twice a year.

Occasionally you will receive Broadcast emails to your registered email address. These are only for the purposes of keeping the data accurate and up to date on the website. The only exception is the Weekly Update for Childcare Providers, which is a useful way to share important news and information to those providing chiildcare in the Trafford area.

Childcare Providers and Weekly Updates

When you register with Ofsted the Family Information Service (FIS) receive a feed directly from Ofsted to alert us that you have set up a new provision in the area. You do not need to register on the Trafford Directory until we have processed this and sent you an email explaining what to do next.

Once registered on the Trafford Directory, your data is handled exactly as stated above in Account Details and Registration.

Each week you will be sent a useful "Weekly Update for Childcare Providers" e-newsletter which highlights news and helpful information for childcare providers in the Trafford area. If you do not wish to receive this newsletter you can contact us to be taken off the broadcast email list.

Rate and Review

People who have used activities or services listed on the Trafford Directory can leave their thoughts via our Rate and Review system. To leave a review you have to have a registered account. Anybody can leave a review, rating or comment and this can be done anonymously. Registered account details will not be visible on the website. Any fictitious or malicious information will not be published.

Reviews are moderated by the Family Information Service (FIS) - any identifying personal details included will be redacted.  

Provider responses

A provider has the right to reply to any feedback received and can leave a comment on the website in response. 

Under exceptional circumstances, where there are serious concerns about information received about a service, the FIS will try to contact the person who left a review to see if they would like the provider to respond directly to their comments / concerns.

We do not share any personal details with the provider and will always obtain consent before passing any personal information along.

SEND Local offer feedback report

Under the SEND Code of Practice we are legally obliged to publish any comments we have received about our local offer, especially if they relate to:

  • the content of the local offer, including quality of existing services and any gaps
  • accessibility of information in the local offer
  • how the local offer has been developed or reviewed.

Reviews, ratings and comments are published annually on the website at the Local Offer Feedback report. The information published only contains the content of the review alongside the service or activity name.

Site Usage Information


Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.

A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.

We use two types of cookie:

  • 'session cookies' last as long as your current visit to the site, or for up to a limited amount of time if you keep the site open without using it. They mean you don't have to keep re-submitting information as you move through the site or carry out transactions.
  • 'persistent cookies' remember information from previous visits, for example names and details for online forms. They are used to collect anonymous statistics about how many people use the site, and to maintain any settings (such as accessibility) you have changed.

You can change your computer settings at any time to accept all cookies, to notify you when a cookie is issued, or not to receive cookies. How you do this depends on your web browser . . .

Find out more at

Usage Analytics

The FIS monitor usage of the website every quarter using Google Analytics. This allows us to analyse how visitors to the website use the Trafford Directory and what content is popular. We use this information to constantly improve our site based on what you are looking at and how you are looking at it.

Overall number of visitors, page views and sessions are reported to the Trafford Partnership and more detailed quarterly reports of usage are produced within the FIS to help us monitor the website. These include demographic information, what key words are used to find information on the site, and the types of device people are using to access the site.

These reports are based on aggregate figures only, never contain any personal information and do not identify individual patterns of use of the site.

Back to top