What information do we collect about you?
We collect information about you when you register with us or are registered with Ofsted. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
How will we use the information about you?
When you register an account with us you will be asked for your name, email and a password. These details are kept securely and are not visible on the website. Only Trafford FIS have access to these details and information will not be shared.
Your account details are used for the purpose of maintaining your data. We also use this information to monitor log-in and update activity.
We analyse data provided by you in your record(s) to monitor aspects of Trafford Directory including, but not limited to:
- Geographical coverage of services
- Childcare sufficiency and place planning
- Average childcare costs
When you register with Ofsted or CQC, Trafford (FIS) receive a feed directly from Ofsted/CQC to alert us that you have set up a new provision in the area. You do not need to register on Trafford Directory until we have processed this and sent you an email explaining what to do next.
Once registered on Trafford Directory, your data is handled exactly as stated in the section above.
Access to your information and correction
You have the right to request a copy of any information that we hold about you. If you would like a copy please email email@example.com or call us on 0161 912 1053.
We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We would like to send childcare providers the e-bulletin “In The Loop” which highlights news and helpful information that may be of interest to you. If you have consented to receive this you may opt out at a later date. We would also like to send information on any new government legislation.
If you do not wish to receive this bulletin or any other information updates contact firstname.lastname@example.org.
Our retention schedule outlines how long we retain certain types of information for.
Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.
A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.
We use two types of cookie:
- 'session cookies' last as long as your current visit to the site, or for up to a limited amount of time if you keep the site open without using it. They mean you don't have to keep re-submitting information as you move through the site or carry out transactions.
- 'persistent cookies' remember information from previous visits, for example names and details for online forms. They are used to collect anonymous statistics about how many people use the site, and to maintain any settings (such as accessibility) you have changed.
You can change your computer settings at any time to accept all cookies, to notify you when a cookie is issued, or not to receive cookies. How you do this depends on your web browser.
Find out more at www.aboutcookies.org.
Rate and Review
People who have used activities or services listed on Trafford Directory can leave their thoughts via our Rate and Review system. To leave a review you have to have a registered account. Anybody can leave a review, rating or comment and this can be done anonymously. Registered account details will not be visible on the website. Any fictitious or malicious information will not be published.
Reviews are moderated by Trafford FIS - any identifying personal details included will be redacted.
A provider has the right to reply to any feedback received and can leave a comment on the website in response.
Under exceptional circumstances, where there are serious concerns about information received about a service, Trafford FIS will try to contact the person who left a review to see if they would like the provider to respond directly to their comments / concerns.
We do not share any personal details with the provider and will always obtain consent before passing any personal information along.
SEND Local offer feedback report
Under the SEND Code of Practice we are legally obliged to publish any comments we have received about our local offer, especially if they relate to:
- the content of the local offer, including quality of existing services and any gaps
- accessibility of information in the local offer
- how the local offer has been developed or reviewed.
Reviews, ratings and comments are published annually on the website at the Local Offer Feedback report. The information published only contains the content of the review alongside the service or activity name.
Trafford FIS monitors usage of the website every quarter using Google Analytics. This allows us to analyse how visitors to the website use Trafford Directory and what content is popular. We use this information to constantly improve our site based on what you are looking at and how you are looking at it.
Overall number of visitors, page views and sessions are reported to the Trafford Partnership and more detailed quarterly reports of usage are produced within Trafford FIS to help us monitor the website. These include demographic information, what key words are used to find information on the site, and the types of device people are using to access the site.
These reports are based on aggregate figures only, never contain any personal information and do not identify individual patterns of use of the site.
How to contact us
By email: email@example.com
By phone: 0161 912 3237
Or write to us at: Family Information Service | Trafford Council | 2nd Floor Waterside House | Sale | M33 7ZF